#1
Direct Public Grievance Helpline
Establish a dedicated 24/7 municipal telephone and WhatsApp hotline for citizens to lodge service complaints, ensuring a mandatory 48-hour response protocol.
IN PROGRESS
Progress
15%
Updated: August 21, 2026
Chandrakot Rural Municipality
Establish a dedicated 24/7 municipal telephone and WhatsApp hotline for citizens to lodge service complaints, ensuring a mandatory 48-hour response protocol.
Standardize and display updated citizen charters with service delivery timelines, fee structures, and required documents at all 8 ward offices.
Launch an online local tax payment portal allowing residents and business owners to pay property and business taxes via digital mobile wallets.
Partner with Postal Services Department to digitize local post offices, enabling them to process small e-commerce deliveries and digital bill payments.
Install energy-efficient LED solar streetlights along main thoroughfares and market streets in Shantipur and Majuwa.